Refund policy
SIZING EXCHANGES
Sizes may be swapped out for those that are available if the item is not sold out. Within seven business days after receiving the product, an exchange must be made.
If those conditions are satisfied and you want to swap a product, your item(s) must also meet the following standards-
-be sent back within the seven days of the delivery date.
-be in it's original untouched, unwashed, and undamaged state.
-be sent back with it's original packaging.
If an exchange or return does not follow our exchange or return policy. Avantion maintains the right to refuse it. If an exchange or return doesn't follow our rules, we reserve the right to send it back to the shipping address.
We do our best to provide clear and accurate information about every product, including its size, weight, and specifications. Because of this, we cannot offer refunds based on these details. We encourage you to read the product description and sizing information carefully before making your purchase.
DAMAGED PRODUCTS
A product is only eligible for a refund if it has a manufacturing defect or arrives damaged. If you receive a faulty item, you must notify Avantion within 7 business days of the delivery date and provide photos or other documentation of the issue. Returned items must be unworn, unused, and in their original condition. Once your return has been approved, the item must be sent back within 10 days.
Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect your return. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
NOTICE: We do not pay for the shipping for any exchanges, returns, or refunds. Payments/Refunds will only take place in regards to size exchanges and returns. In any other matter, refunds will not be possible.
TRADE PROCESS: The customer is responsible for the cost of shipping the returned item. Avantion disclaims liability for any things that are lost or damaged in transit.
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