All orders placed during a drop will be shipped within 4-7 days. These timeframes may vary slightly (by 2-4 days) depending on traffic and order volume during the release.
Once your order has been shipped, you’ll receive an email with tracking details so you can follow your delivery in real time. Please allow up to 24-48 hours for tracking information to update.
If your delivery timeframe has passed and your order hasn’t arrived, contact us via email and we’ll lodge a formal inquiry.
Return policy
At Avantion, we want you to be satisfied with your purchase. Returns must be initiated within 10 days of your order being delivered. After this window, we are unable to accept any return requests. We do not offer refunds for change of mind or if you no longer want the item.
To be eligible for a return, the item must be unused, in the same condition it was received, and set back in its original packaging. Any product showing signs of wear, damage, or minor defects will not be accepted.
All return shipping costs are the responsibility of the customer and must be covered at your own expense. Due to the limited stock of drops, exchanges may not always be available.
Avantion reserves the right to deny any return that does not meet the conditions outlined above.